Pre-Summit Workshop JR March 13, 2017

Pre-Summuit Workshops: The Building Blocks of Enterprise Excellence: Accelerating Your Transformation with the Shingo Model

Presenter: Jacob Raymer

Our education experiences enable leaders to confidently drive the lean transformation of their organizations so they can deliver measurably better value to the patients, families, and communities they serve. Programs are developed and taught by faculty with extensive lean healthcare experience.

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Is your organization “stuck” in a whirlwind of activity of tool utilization, struggling to sustain desired long-term behavior and performance results? This learning experience provides a practical method and a framework to accelerate world-class organization performance and operational excellence through the appropriate application of lean principles, systems and tools.  Participants will explore two architectural methods for improvement: 1. Tool-based architecture, and 2. Principle-based architecture.  Both are necessary in the evolution of culture.


Few organizations build on what they have previously learned – that tools alone are not enough, that people need to understand the ‘WHY’ behind the ‘HOW,’ or the “principle-based architecture” behind a lean transformation.   During this one-day program participants will learn from other healthcare organizations that are making this similar transition.  We will reflect on key questions such as:


How should we be achieving these results and with what behavior?

How do we sustain long-term behavior & performance results?

If champion leadership rotated to other areas, would there be backsliding of improvement gains?


In this session, you will discover the key concepts behind the Shingo model, which has guided lean transformation in many industries for more than 25 years, and is now being applied in healthcare. You will also understand why lean transformations are about more than the application of tools – they are about transforming the culture.


Learning Objectives

Through instruction, small group break out discussions, and group building activities, at the end of this workshop, attendees should be able to:

  • Describe the benefit of focusing on principle-driven behavior.
  • Identify and create key behavior indicators (KBI).
  • Discuss the evolution and integration of tools, systems, and principles.
  • Create a roadmap of next steps.


This workshop is best suited for organizations advanced in their journey. To get the most benefit from this course, you should already have embarked on a lean or operational excellence journey (e.g. lean, six sigma, TQM, etc.) and be ready to apply management-led operational excellence across the organization.

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